Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page


Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

Ask us a question.

How can I use pre-ground coffee with my bean to cup machine?

Your De'Longhi bean to cup machine has a ground coffee function, which is perfect for using an alternative coffee to your usual choice of beans, for example if you like to drink decaffeinated coffee on occasion.

It is important to note that only one single serving of coffee can be delivered at a time and only when the machine is set to the pre ground function. The following steps may help:

-Set the machine to pre-ground coffee. This can be done by either turning the strength dial anticlockwise to the spoon sign or by selecting the option on the electronic display, depending on the model of your machine. Refer to your instruction manual for more information, or see the tutorial video below.

-Add one even scoop of coffee and press the one cup button to deliver the coffee.

-Remember to set the machine back to grind beans afterwards if required.